VA CORNER: (full story)
Building Successful Virtual Partnerships —It isn’t as hard as it sounds!
...
How do you decide whom to work with? The first
Virtual Assistant that comes your way, or do you
interview several before deciding? How do you
build a trusting relationship with someone you may
never meet face to face? Having the kind of help
that a virtual assistant provides can be a huge
boon to your business. And, finding one you can trust and
with whom you can work effectively is easier
than you might first think.
Virtual Assistant, Anne Groves of www.RealtorsAid.com
takes advice from a workshop led by none other
than Mr. Internet. As a result, she now helps her
potential clients to clearly define their personal
and professional needs and goals before working
for them, through the following steps:
- Take time to get to know yourself and define
your personal goals. Knowing your personal
goals will help you in determining your
professional goals (so your business serves
you, rather than the other way around);
- Go through your day and write down everything you do. Every task, how long did it
take, did you enjoy it, can someone else
perform this task for you and free you up to
do what you do best? What things would you like to
have done but just didn't have the time?
- Start interviewing virtual assistants. Keep
your list in front of you, consider whether or
not the person you are interviewing has
personality traits you enjoy, do they have the
skills required to perform the task you need
completed, ask questions regarding their goals
and expectations, hours of operation,
experience etc.;
- When you find someone that meets those
general needs, work with them to develop an
action plan. Include things that you are
currently doing to grow your business and how
and when they will be completed. Also include
things you would like to add in the future.
Then start going through the list one by one.
When you do a little planning before looking
for a VA, you will be more likely to partner with
the right Virtual Assistant. One to whom you can
comfortably delegate more of those necessary tasks
you don't particularly care for, while freeing you
up to do more of what you love!
Here are some real-life examples of how
REALTORS and their VAs started and grew their
mutually beneficial working relationship:
Anne Groves responded to an
ad in the newspaper for a Real Estate Assistant.
Craig Mercer of Coldwell
Banker Residential Cherry Hill in Denver,
CO was looking for someone to do a one-time
project that consisted of data entry into Top
Producer. Anne responded by saying that she
hated data entry but knew Top Producer very well
and would like to connect with Craig to talk
about the position and determine if there was a
smarter way to solve his data entry issues.
After 45 minutes of talking Craig realized that
Anne could bring much more to the table than he
had anticipated. They began working with the
understanding that they would build on the
relationship gradually over time. As of this
writing, they have been working together for 5
months and she now provides 20-30 hours of
service per week. Not bad for something that was
supposed to be only a one-time project!
Of course there is always more than one way to
skin the proverbial cat, as Professional Real
Estate Virtual Assistant PJ Babcock says! PJ takes
a different approach to building relationships.
After PJ, Training Evangelist and Virtual
Consultant for the Virtual
Training Center, and Mykel Martin of
Century
21 King Realtors, in Rancho Cucamonga, CA
decided to work together they started with "PJ's
Rule of Three's."
PJ's Rule of Three's
-
Three most important
things you need to be able to accomplish
your goals;
-
Three things you are
doing well;
-
Three things you need
to improve;
-
Three things you need
to know more about to be successful.
The "Rule of Three's"
helped Mykel to quickly identify what areas
needed work and what areas are currently working
well. It also gives PJ a better idea as to how
she can start helping her client. CLICK
HERE to see a sample checklist that is used
to facilitate this process. The information in
this form is not typically completed in the
first conversation. This happens through a
process of gathering data through phone
conversations, e-mail, and research between the
REALTOR client and their VA.
After PJ's Rule of Three's
were complete and the checklist was documented,
PJ and Mykel worked together to create a list of
5-6 major task categories to develop. These
categories will vary depending on the needs of
the associate and their business goals.
Priorities are documented, responsibility is
assigned, and a Client
Status Report is sent back to the agent.
This document is ever-changing as tasks are
completed, goals are reached, and priorities
change. This helps PJ and her clients stay
focused, goal oriented, and their virtual
relationship continually successful!
When interviewing prospective REALTOR clients,
I personally like to use tips and exercises from
the book "Transforming
Your Business Using A Virtual Assistant"
by Michael Harren, Christine Durst and Mr.
Internet. While primarily written for REALTORS, it
has helped me (as a VA) understand the processes a
Real Estate Professional or any entrepreneur goes
through when releasing what they think is
"control," so they can learn what real
control is all about!
Knowing how to find a VA who is just right for
you, is the first step toward a very real
"partnership" dedicated to the success
of your business and life plan.
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