WORD MAGIC: (full story)
Brand Your Business —The "Write" WayLet's
get personal for a minute. Who are you? Be
specific. What’s your specialty? What do you enjoy
most? Who are you personally and how does that
affect your business? And, most importantly, how
can you use it to your advantage?
Easy. Quit trying to attract the masses, and
work on defining your professional and personal
goals. Narrow your market. Yes NARROW it.
Determine which type of client you enjoy most.
With what group do you relate most naturally? Who
are your all-time favorite clients and what do
they have in common?
Determine the answer to these questions and you
can niche your market, define yourself, and
specialize your work. By doing so, you can
guarantee that you spend your time working only in
those areas that bring you both personal and
professional satisfaction and work only with those
individuals whose company you enjoy.
Once you narrow the playing field, you must
then write your position into your marketing
materials. Use a strong tagline to quickly convey
your specialization and pointedly describe your
own area of expertise in every letter, every
e-mail, and on your website.
Job One in marketing for real estate success --
Make yourself memorable.
Example one:
Debby A. Smith, of John L. Scott Real Estate
in the Seattle area of Washington, seeks a
specific type of client. When we first discussed
her target market, she had a definitive idea of
what she wants to do and an even clearer vision
of what she doesn’t want to do. She doesn’t want
to target the subdivisions. She doesn’t want to
sell “run-of-the-mill” homes. She doesn’t want
to cater to the investor or the commercial
market. And she doesn’t want to become obsessed
with her bottom line.
Debby believes a home is a
reflection of those that inhabit it and bring it
to life. So she specializes in matching
individual families to a home as perfect for
them as they are for it. Places, like people,
have a definite personality and Debby is an
expert at matching particular people with their
perfect property.
She likes houses with
character and has learned, after 19 years in the
business, that she prefers working with the type
of people who seek or desire an individualistic
home. Debby will openly admit that these
“creative types” are often more challenging to
match to their perfect home than people who
merely want to buy a house for financial
reasons. But Debby doesn’t mind. She enjoys
watching people interact with the “feel” of a
place, she welcomes the adventure of finding the
right dwelling for each individual, and she
revels in the satisfaction of knowing that the
home she just sold is a perfect fit for the
client she was hired to serve.
During our first meeting,
we developed an initial tagline for Debby
“Matching unique individuals to unusual
properties,” but it didn’t quite reflect her
goal. It was a “working” tagline. She wanted to
include an openness to her studies in feng shui,
her understanding of the importance of physical
personal space in homes, and a reflection of the
feeling of serendipity when that perfect match
is achieved. She said these things were like
magic and they fascinate her. We continued
defining her personal/professional mission and
playing with the words until we developed a more
targeted tagline with words that were naturally
positive in connotation as well as appealing to
her specific target audience:
“The Home
Wizard – Matching you to
your perfect home”
“The Home Wizard” reflects
more than merely skill, it conjures visions of
magic, energy and sparks of inspiration. In the
current age of technology, the term “wizard” is
also associated with something that leads you
gently through a complicated process – usually
during software installation. And the “Matching
you to your perfect home” makes her message
personal – not “clients” or “individuals” or
“buyers” but to YOU. And the goal isn’t a sale,
it’s a perfect match.
To further promote her
niche, she uses language such as “From cottages
to castles…” to reflect the “feel” of the homes
she offers her clientele. Unique, personalized
service is her trademark and Debby has begun
using that to help define herself and
personalize her message in venues – such as
letters, brochures and the Web – which are
traditionally considered more impersonal. Many
agents say their mission is to provide a good
match between buyer and home, but Debby lives
it.
Debby sells what she loves. She has melded her
own lifestyle, her own knowledge and appreciation
of a particular mindset to offer likeminded
clients a clear advantage. She understands what
her clients want and goes out of her way to
deliver it.
As a result, she has a thriving business
doing what she enjoys most. She has defined and
advertised her area of expertise in an industry
that is traditionally more generalist than
specialist. And, although many real estate agents
may specialize, if they don’t communicate that
specialization, it doesn’t really exist for
potential new clients.
So... Niche. Specialize and communicate things
you are passionate about. Make your statement
memorable. Enjoy your work. And be successful!
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