VA CORNER: (full story)
There isn’t an “I” in TEAM, but --there are a lot
of Virtual Assistants! ...As I watch my business grow and consider endless
opportunities, I constantly contemplate what other
Virtual Assistants and real estate agents do to handle
their business growth opportunities when there is
clearly more work than there are hours in a day. So I
sent a message to the
REVA Network to learn more about teams of Virtual
Assistants and how they benefit real estate
agents, and this is what I discovered.
Wow – the sheer number of VA teams working
together to help real estate agents grow their
businesses is absolutely amazing! There are a lot
of benefits to working with a team of Virtual
Assistants. Everyone was eager to share their
knowledge about the virtual team environment and
how it benefits their clients.
Having “one primary contact” was the benefit
mentioned most frequently by both virtual
assistants and agents. Petra Jakobskrueger,
Creative Partner’s manager stated, “real
estate agents want one person who takes care of
them and is in charge of their projects.” For
Creative Partner, that person is often
Sharon Trombly, consulting and working with
the real estate agents and coordinating with the
VAs to make sure that every detail is done “just
right” and “on time.” Sharon says, “Our clients
need to make ONE phone call and ALL their office
needs are taken care of!”
Typically, the VA team leader is the primary
contact and coordinator for the real estate agent.
In this scenario, the agent saves great deal of
time by being able to explain the project to one
person.
Sunita Dillon of Virtual Type is a VA and team
leader that does everything. She stated, “I find
it helpful to know every single aspect of what my
clients need.”
Randy Hemm,
Realtor’s Virtual Assistant, and his partner
are both a REALTOR® and a VA – now that’s an
interesting model. When discussing the concept of
teams, Randy said, “The best thing about working
in a team is being able to have the knowledge of
more than just one person working for you.”
Kim Hughes is the owner of a successful VA
practice that also uses the team concept. However,
Kim was clear during our interview when she said,
“I pick and choose what I want the team member to
handle and I monitor the task very closely. There
are a number of tasks that I handle myself and
other tasks I will delegate to a VA that
specializes in that area. We are in constant
contact to make sure it is done and done right.”
Cathryn Jones,
Assistants For Realtors, works as a member of
Kim’s team and also as a team member for real
estate agent Brian Kreick of RE/MAX Northwest.
Cathryn said (and Brian agrees!), “Real estate
agents have so much to accomplish they could be
working 24/7. With a team, the tasks are spread
out and the Realtor’s business grows by providing
excellent service to clients and allows for
greater listing and selling time for the agent.”
Michael Patton,
Help-U-Sell of Las Vegas, attended a
conference with Michael Russer (a.k.a. Mr.
Internet®) in December and has thoroughly embraced
the VA team concept. He hired Michelle Thornton,
eClosing Coordinator, to manage their
transactions online, as well as manage the
marketing support for all their listings.
Currently, that is about 50 listings just for the
one office. Michelle and her team work together to
deliver excellent service to Patton’s team and are
watching the listings grow to more than 150 per
month. Patton said, “Michelle has done an
outstanding job at helping to get this program
structured for us and now we send her every deal
we do.” That’s quite a testimony to the quality of
work that a VA team can bring to the real estate
agent’s business.
Another benefit that was identified by
Amber Drake, a member of Michelle’s team, was
that an agent benefits from a team by having
access to a wide variety of knowledge, experience
and time zones. Time zones? “Yes,” explained
Amber. “It’s great working in a team with three
different time zones. We are able to play “tag
team” when a big project comes in at the last
minute. We are able to work together through the
different time zones and when the agent gets to
the office in the morning – the work is
completed!”
When talking with real estate agents, many
really like the idea of using a VA or a VA Team
(VAT), but wonder when it’s appropriate to start
looking for that support. Here are some questions
to help you determine when you’ve reached that
point in your business.
- Are you spending more time in the office
managing tasks instead of talking with prospects
and building your business?
- Do you need a specialist to help you with
certain tasks such as marketing, listing,
transactions, or database management?
- Would you like to be able to pick up the
phone or send an E-mail to one person and know
your tasks will be taken care of?
- Have you figured out that you will never be
able to grow your business to the level you want
by yourself?
Well, if you answered “YES” to any of these
questions you should strongly consider a VA or a
VAT to help you grow your business.
If you have grown your business to a level that
requires multiple specialists to help you – then a
VA Team might be the answer to your situation. If
you don’t like managing multiple projects or
supervising individuals, you should consider
talking with a VA who can act as your Team Leader
—which of course, frees you up to do what you do
best!
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