WORD MAGIC: (full story)
Pioneers of the Wild, Wild (Mobile) Web ...
Guns out of their holsters secured survival in the Wild
West - the phone holstered on your hip may secure
success on the mobile technology frontier —here's how.
In my last column, I discussed the
use of mobile websites to communicate with a new breed
of techno-savvy homebuyers and home sellers. This month,
I take those theories to
Wireless Ink co-founder, Dave Harper and ask him the
tough questions about the feasibility of using the
wireless web for real estate agents.
During this interview, I asked about
the types of sites Harper sees on the mobile web and if
they are primarily business or personal.
Harper said Wireless Ink designed
their product to serve individuals both in their
business and personal lives. "Once people have access to
a web-enabled mobile device and begin to realize the
benefits, they tend to start using it in all aspects of
their life."
Harper continued, "We serve the
multiple needs of a high-demand, technology driven
sector growing at an amazing speed. Furthermore, mobile
users are a diverse group," he explained, "there are
multiple daily needs for each individual. It's really
all about providing features that support both personal
and group needs.”
These include:
-
The "Me" network, consisting of
one person who needs personal productivity tools (a
"mobile dashboard") which includes items important
to you, contact information, notes and news or blogs
you are tracking and personal mobile bookmarks
-
The "Creative" network, in which
a dozen or more friends, family or coworkers keep in
touch or collaborate on a project
-
The "Social" network, in which
hundreds of people share a common interest need to
communicate
-
The "Media" network, reaching
thousands of people and delivering access to
breaking news and calls to action
According to Harper, the mobile web
concept didn't do well in the US when originally
marketed solely to the commercial sector. However, it
grew when the mobile industry shifted the focus from
"corporate" to "grass roots" and started promoting the
use of the personal mobile network. "Camera phones,
blogging and services such as ours have made this
important in the growth of the mobile web as a personal
productivity tool," said Harper.
Recent technology growth and the
adaptation and growth in acceptance of such tools have
also made a tremendous impact.
Wireless Ink for instance, launched in 2001.
Blogging (formerly known as using web logs) has been
embraced by the masses and has become mainstream in the
last 18-24 months. Owning a "camera phone" was not
common before 2002. The integration of communication
approaches and tech tools such as these has increased
the personal use of the mobile web. Naturally, an
increase in the personal use of the mobile web has
precipitated a growth in the business use of the web.
I asked Harper what he saw as
primary goals of the mobile web for real estate agents.
He said that he would like to see RSS (Really Simple
Syndication) feeds used for listings to get them
mobilized instantly while still in the field. He would
like to see a syndicated feeds channel for this purpose
and envisions other feeds, databases and information
being pulled into a real estate agent's mobile site to
better serve their clients.
When I first considered the
applications of the wireless web and wrote a column
about it, I could imagine a potential buyer using the
GPS function of a mobile network to "call in" to an
agent and say, "I'm on my Sunday drive and I like this
area, can you send me all the houses listed within a 5
mile radius of where I am now?" In a matter of moments,
a text message would arrive directing him to a wireless
website with the listings. Of course, I love technology
that stretches the realm of communication and provides
cool new tools for that purpose, so I daydream about
such things.
Dave said that this was possible,
but that location-based services (LBS) in the US are
probably still 9-12 months from being on par with the
European and Japanese models. Right now, with a
web-enabled camera phone, a Realtor® could secure a
listing, take a few pictures, insert the most important
information about the property and send a blast e-mail
all from their mobile phone to anyone in their clientele
who has said "tell me when any houses like this come on
the market." Thus, the agent will have personally
contacted potential buyers with pictures and essential
information about a new listing before they step off the
property.
If you ask me, THAT's real estate
marketing and THAT's "above and beyond" service - for
the seller and the potential buyers. Win-Win.
Harper said some agents are already
using camera phones to e-mail photos, however, with a
mobile website like those offered by
Wireless Ink, information including address,
directions to the house, agent contact information and
anything else can be immediately uploaded for access by
mobile web users worldwide.
"The goal of Wireless Ink,"
according to Harper, "is to 'mobilize data to and by the
masses' and recent growth in this segment of the
technology landscape is astounding. The number of
subscribers to GSM wireless networks has now surpassed
the one billion mark. That's roughly equivalent to
one-sixth of the entire world population. In fact,
worldwide most people access the Internet not from their
desktop or wi-fi notebook but from handheld web-enabled
devices."
"To help other capture this market
we make sure our sites will serve multiple platforms so
the technology is seamless," said Harper, "We ensure the
real estate agent uses the technology and the potential
buyer or seller receives it. It's transparent, it's
easy, and it's automatic. It's NOT like programming your
VCR. Mobile technology has to offer immediate results to
be useful. We make it our job to provide users immediate
gratification."
I asked about the current membership
growth for
Wireless Ink Harper said that since October of last
year their current registered membership (those
individuals and companies building sites) has increased
by 5000. He also noted that, just like the Internet,
there are many more people using the mobile web than
there are people building it. And he gave me an amazing
figure on page views. Those 5000 sites are generating
between 10 and 13 million mobile screen views per month!
He also noted that since last
month's column on ePOWER NEWS was published, there has
been a flurry of activity and inquiries from real estate
agents across the nation. He and his staff have reached
out to these new entrants into the mobile realm and have
asked what
Wireless Ink can do to help them build their sites
and what tools they need. "We are striving to meet those
needs," said Harper, who added that a new internal
business model is being developed to help meet the
specific needs of the real estate industry.
I asked him to sum up things that
people should know before launching their own mobile
website, and he replied, "I read your article last month
in ePOWER NEWS and you are right, writing for the mobile
web IS different. It's a surgical strike. It's not like
the writing for the standard web for scanning and
surfing. The users of the mobile web for business want
to log on, get the information they need and get out.
Individuals who want to read for pleasure are
discovering topic-based blogs and even micro-novels that
are now popping up on the mobile web."
Thanks for the info, Dave!
What's my advice? Get a site! It's
quick, it's easy and it's hosted for free - and where
else can you get that kind of exposure? To reach this
mobile market, you have to write specifically for their
needs and the size of their screens. Use of the mobile
web is constantly expanding, but is still fairly new.
Stay tuned and pay attention as technology provides even
more tools to creatively market your listings, secure
new listings and match potential buyers with their ideal
home.
Now, let's see... 13 million divided
by 5000 is...an average of 2600 page views per month per
site. And that's if you assume all mobile sites are
created equal. Yours would, of course, be extraordinary
- right?
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